Clinic Flow عربي

Terms of Service

Last updated: 12 November 2026

By using or subscribing to Clinic Flow, the clinic agrees to these terms.

1. The service

  • Clinic Flow is a cloud system for managing patient inquiries, bookings and follow-up, provided to clinics as a subscription.

2. Accounts and responsibility

  • The clinic is responsible for its staff accounts, their passwords and everything done through them.
  • The clinic is responsible for having a lawful basis to collect and message its patients’ data, and for complying with UAE law and its health regulator’s rules.

3. Trial, subscription and payment

  • Every clinic starts with a free 14-day trial. After that the subscription is monthly or yearly according to the plan and prices published on the site, paid in advance by card inside the system through the Ziina gateway. We never store card details.
  • The subscription does not auto-charge your card: the clinic pays for each period itself, and the new period is added after the current one ends. Amounts paid for a period that has started are non-refundable unless the law requires otherwise.
  • If payment is not made the system becomes read-only and may then be suspended. We do not delete data because of late payment.
  • You can cancel anytime; cancellation takes effect at the end of the paid period.

4. Acceptable use

  • You may not use the system to send spam or unsolicited bulk messages, unlawful content, or anything that breaks WhatsApp, Meta or TikTok policies.

5. Third-party services

  • Connections to WhatsApp, Facebook, Instagram and TikTok depend on those platforms and their terms. We provide protections that reduce the risk of a number being banned, but we do not control or guarantee those platforms’ decisions.

6. Data

  • The clinic’s data belongs to the clinic, which can export it at any time. We handle it according to our Privacy Policy.

7. Availability and support

  • We make reasonable efforts to keep the service available and secure; maintenance or outages beyond our control may occur.

8. Limitation of liability

  • To the extent permitted by law, our total liability will not exceed the fees the clinic paid in the three months before the claim, and we are not liable for indirect damages or lost profits.

9. Termination

  • We may suspend an account that breaks these terms, after notifying the clinic where possible.

10. Governing law

  • These terms are governed by the laws of the United Arab Emirates, and the courts of Dubai have jurisdiction over any dispute.

11. Changes and contact

  • We may update these terms and will show the new date at the top of this page. Contact: support@clinicflow.vip.
Home Privacy Policy support@clinicflow.vip